Store Policies
Customer Care
Customer Care at Serendipity Kandy Kitchen
Your Happiness, Our Priority!
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At Serendipity Kandy Kitchen, we believe that every visit, click, or call is a chance to sprinkle a little more joy into your life. Our Customer Care team is dedicated to ensuring that your experience with us is as delightful as the treats we create.
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Need Help? We're Here for You!
Whether you're seeking advice on choosing the perfect gift, want to customize a candy box, or have questions about our products, we're just a sweet call or email away!
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Phone: (502) 310-9532
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Shipping & Returns
Your sweet surprises should arrive in perfect condition. Check our Shipping & Returns Policy for all the details on delivery times, shipping options, and our hassle-free return policy.
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Custom Orders
We love to add a personal touch! From custom cakes to specially curated gift baskets, we're excited to help make your celebration extra special. Contact us for personalized assistance.
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Frequently Asked Questions (FAQs)
Got a question? Our FAQs might have the quick answer you're looking for!
Visit Us for a Sweet Experience!
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Craving a candy-filled adventure? Visit us at our Shelbyville, Kentucky location and indulge in a world of sweetness.
Feedback? We Love to Hear from You!
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Your thoughts are the secret ingredient to our success. Share your feedback, and help us make your next visit even sweeter.
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Join Our Sweet Community
Stay connected, enjoy exclusive offers, and be the first to know about new delights! Sign up for our Newsletter or follow us on Facebook.
Privacy & Safety
Privacy Policy for Serendipity Kandy Kitchen
Effective Date: 8/3/2023
Welcome to Serendipity Kandy Kitchen, where sweet dreams come to life! Your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information.
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1. Age Restrictions
Our website is intended for use by individuals who are 13 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take appropriate measures to promptly remove that information from our records.
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2. Information We Collect
We collect information you provide to us directly, such as your name, email address, postal address, and phone number when you make a purchase, sign up for our newsletter, or contact us for support.
Automatically Collected Information: We also collect information through Google Analytics and Wix, including your IP address, browser type, device information, pages visited, and other usage data.
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3. Cookies and Tracking Technologies
We use cookies and similar technologies, including Google Analytics, to analyze trends, administer the website, track users' movements around the website, and gather demographic information. You can control cookies through your browser settings.
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4. Third-Party Services
Our website is hosted on the Wix platform. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix’s data storage, databases, and general Wix applications. For more information, please see Wix's Privacy Policy.
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5. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Respond to your inquiries
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Send you promotional information, with your consent
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Analyze and improve our website and services
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6. Sharing Your Information
We will not sell your personal information. We may share your information with third-party service providers as necessary to conduct our business, comply with legal obligations, or protect our rights.
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7. Security
We strive to protect your personal information but cannot guarantee absolute security. If you have any concerns about the security of your information, please contact us immediately.
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8. Changes to This Policy
We may update this privacy policy periodically. We will notify you of any changes by posting the new policy on this page.
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9. Contact Us
For questions about this privacy policy or your personal information, please contact us at:
Info@serendipitykandykitchen.com
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Thank you for visiting Serendipity Kandy Kitchen!
Terms and Conditions
Terms and Conditions
Effective Date: 8/3/2023
Welcome to Serendipity Kandy Kitchen ("we", "us", or "our"). By accessing or using our website ("Site"), placing an order, or utilizing any of our services, you agree to comply with and be bound by the following terms and conditions ("Terms").
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1. Use of the Site
You agree to use the Site in accordance with all applicable laws and regulations. You may not use the Site in a way that is unlawful, harmful, or interferes with the operation of the Site.
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2. User Registration
To access certain features, you may be required to register. You agree to provide accurate information and to keep this information up-to-date.
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3. Intellectual Property
All content, including text, graphics, logos, and images, is the property of Serendipity Kandy Kitchen or its content providers and protected by intellectual property laws.
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4. Product Information
We strive to provide accurate product information, but errors may occur. We reserve the right to correct any errors and to change or update information at any time.
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5. Orders and Payments
By placing an order, you agree to pay the stated price, along with any applicable taxes and shipping fees. We reserve the right to refuse or cancel orders at our sole discretion.
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6. Shipping and Returns
Please refer to our Shipping & Returns Policy for details on shipping and returns.
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7. Age Restrictions
The Site is intended for use by individuals who are 13 years of age or older. We do not knowingly sell products to children under 13.
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8. Limitation of Liability
We shall not be liable for any indirect, special, or consequential damages arising out of or related to your use or inability to use the Site or our services.
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9. Indemnification
You agree to indemnify and hold us harmless from any claim or demand arising out of your breach of these Terms or your violation of any law or rights of a third party.
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10. Privacy Policy
Please refer to our Privacy Policy for information on how we collect and use personal information.
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11. Changes to These Terms
We reserve the right to change or modify these Terms at any time. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms.
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12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state of Kentucky, without regard to its conflict of law principles.
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13. Contact Us
For questions or concerns related to these Terms, please contact us at: